Shipping policy
Last Updated: May 12, 2026
At PrimeBloom, we are committed to delivering your orders as quickly and efficiently as possible. This Shipping Policy outlines our shipping practices, delivery timeframes, and important information regarding your orders.
Service Areas
We currently ship to the following countries:
United States — All 50 states and U.S. territories Canada United Kingdom Ireland Australia
Sales Distribution
Approximately 70% of our sales are made to customers within the United States. The remaining 30% represent international orders shipped to customers outside the US.
We are continuously working to expand our shipping capabilities and hope to serve more regions in the future.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can monitor your package's journey.
Shipping Methods and Delivery Times
United States: 7–9 business days Canada: 7–9 business days United Kingdom: 5–6 business days Ireland: 6–8 business days Australia: 9–11 business days
Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method selected. We strive to offer competitive shipping rates and may offer promotional free shipping on qualifying orders.
Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also track your order by:
Clicking the tracking link in your shipping confirmation email Contacting our customer support team with your order number
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, unclaimed delivery, or refusal of delivery, please contact our customer support team. Additional shipping charges may apply for reshipment.
To avoid delivery issues, please ensure that your shipping address is complete and accurate, including:
Full name Street address (including apartment/suite number if applicable) City State/Province ZIP/Postal code Country Phone number (for carrier contact if needed)
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact our customer support team immediately at help@try-primebloom.com. We will work with the carrier to resolve the issue and ensure you receive your order.
For damaged packages, please retain all packaging materials and take photos of the damage to assist with any claims.
P.O. Box Deliveries
We can ship to P.O. Box addresses for standard shipping within the United States. However, some shipping options may require a physical street address for delivery.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at help@try-primebloom.com. We will do our best to accommodate address changes before your order ships, but we cannot guarantee changes once the order has been processed.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us:
Email: help@try-primebloom.com PrimeBloom (TB Riverline Retail LLC) 30 N Gould St Ste R, Sheridan, WY, 82801, United States
